At Zohra, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return if:

You received the wrong product.

Your product arrived damaged or defective.

The product is significantly different from its description.

Return requests must be made within 3 days of receiving your order.

2. Unboxing Video

For damaged, defective, or incorrect products, customers must provide:

A clear video showing the package being opened.

Clear photos of the product and the issue.

Your order number.

This helps us verify the issue and process your request.

3. Non-Returnable Situations

We generally do not accept returns for:

Change of mind.

Incorrect size, color, or product selected by the customer.

Products damaged or used after delivery.

Orders refused at delivery without a valid reason.

4. Refunds & Replacements

After reviewing your request, Zohra may provide a replacement or refund, depending on the situation and product availability.

For Cash on Delivery (COD) orders, our support team will contact you regarding the refund method.

5. Return Shipping

If the product is damaged, defective, or incorrectly delivered due to our mistake, we will cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

6. Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

7. Contact Us

For any return or refund request, contact us with your order number and clear photos/video.

Store: Zohra

Email: awk0903207@gmail.com

WhatsApp/Phone: 03131734922

Please note: Return and refund approval is subject to verification of the product and the circumstances of the request.